State Farm® Insurance Agent James Matassa
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Donna Blanchard
November 19, 2024
5
out of
5
rating by Donna Blanchard
"I just want to rave about Donna Blanchard and how professional, courteous and knowledgeable she is. She is the reason I have my insurance with James Matassa- State Farm. She is so thorough and explains everything perfectly. This makes it so helpful when trying to select the right coverage for my needs. I’ve used 2 other State Farm agencies and none of them have given me the service or attention that Donna does. Thank you Donna for always going the extra mile for your clients. :)"
We responded:
"Thank you so much for your wonderful review! I'm very happy to hear about your positive experience with our office. It's great to know we have been thorough and clear in explaining your coverage options, making your decision process easier. We truly appreciate your loyalty and are grateful for your kind words. If you ever need further assistance, please don't hesitate to reach out. - James Matassa - State Farm Insurance Agent, Thibodaux, LA"
Julie Blanchard
November 15, 2024
5
out of
5
rating by Julie Blanchard
"Love working with Kacie! She is so helpful and makes everything so easy. Also love Mary Ellen who answers the phone. She is always very pleasant, friendly, and helpful."
We responded:
"Thank you, Julie! I'm glad Kacie has been so helpful and made things easy for you. Mary Ellen's friendly and pleasant demeanor on the phone is truly appreciated, and I'm grateful to have such dedicated team members. If you ever need anything else, we're here to help! - James Matassa - State Farm Insurance Agent, Thibodaux, LA"
Lisa Guillot
November 14, 2024
5
out of
5
rating by Lisa Guillot
"The staff were extremely helpful and friendly in filing my claim and tended to all my needs after my accident. After such a terrifying ordeal, they made the claims process a pleasant one and were always available if I had any questions. A special thank you to Kacie Fields and Tammy Nieves."
We responded:
"Lisa, thank you for your wonderful review! I'm glad to hear that our team, especially Kacie and Tammy, could assist you so effectively after your accident. It's great to know that they made the claims process smooth and were always available to answer your questions. We appreciate your kind words and are always here to help with any future needs. - James Matassa - State Farm Insurance Agent, Thibodaux, LA"
Kristen Hernandez
November 7, 2024
5
out of
5
rating by Kristen Hernandez
"I had a great experience with James and his staff, especially Mrs. Donna, when I went in to review my policies. They were extremely helpful and very knowledgeable, and were patience with all of my questions."
We responded:
"Kristen, thank you for your wonderful review! I'm glad to hear that you had a positive experience with our office. Donna and the rest of the team always strive to be helpful and knowledgeable. We're happy to have addressed all your questions with patience. If you need any further assistance or have more questions in the future, don't hesitate to reach out. - James Matassa - State Farm Insurance Agent, Thibodaux, LA"
khloe fields
November 6, 2024
5
out of
5
rating by khloe fields
"Kacie was very helpful with reviewing my life insurance policy with me."
We responded:
"Kacie is indeed a valuable part of our team, and I'm happy she could assist you with your life insurance policy! Your satisfaction is important to us, and we're always here to help with any insurance needs. Thanks for your feedback! - James Matassa - State Farm Insurance Agent, Thibodaux, LA"
Ruby Hawkins
November 5, 2024
5
out of
5
rating by Ruby Hawkins
"Chloe was very professional and extremely helpful"
We responded:
"Ruby, thank you for your wonderful review! I'm glad to hear that Chloe provided you with professional and helpful service. We appreciate your feedback and look forward to assisting you with any future needs. - James Matassa - State Farm Insurance Agent, Thibodaux, LA"
Terrence Moore
October 23, 2024
5
out of
5
rating by Terrence Moore
"Mrs. Blanchard was very informative and pleasantly helpful."
We responded:
"Terrence, Thank you for your wonderful review! I'm glad to hear that Donna was informative and pleasantly helpful during your visit. We truly appreciate your feedback and are always here to assist with any future needs. - James Matassa - State Farm Insurance Agent, Thibodaux, LA"
Rodney LeBlanc
October 21, 2024
5
out of
5
rating by Rodney LeBlanc
"Donna is ALWAYS helpful, forward looking, always friendly…always gets the job DONE !!! Wonderful staff as well…."
We responded:
"Donna and the entire team are grateful for your kind words, Rodney! We're happy to know that Donna's helpfulness and friendly attitude make a positive impact on your experience. Our staff always strives to get the job done efficiently and with a smile. If you ever need anything else, we're here for you. - James Matassa - State Farm Insurance Agent, Thibodaux, LA"
Erica Taylor
October 17, 2024
5
out of
5
rating by Erica Taylor
"Love me some Ms Donna. I told her I am 50 years old and have never had an agent all these years break down the meaning of my coverage and make it make sense. She is very knowledgeable about every aspect of coverages. I originally started with Jayden when I purchased my insurance here and was impressed with him as well. Mr Matassa you have some awesome employees working for you. Both were very down to earth and friendly 😁"
We responded:
"Erica, thank you for your wonderful review! I'm glad to hear that Donna was able to break down your coverage in a way that made sense. It's great to know that both Donna and Jayden have made such a positive impression on you. Our team strives to be knowledgeable, down-to-earth, and friendly, and your feedback confirms we're on the right track. If you ever have any more questions or need further assistance, don't hesitate to reach out. - James Matassa - State Farm Insurance Agent, Thibodaux, LA"
Sumer Davis
October 10, 2024
5
out of
5
rating by Sumer Davis
"I recently moved back to La from FL and Kacie was amazing to work with. She was thorough and professional, also proactive with getting a refund from FL from my previous policy. She took all of the guess work out of things and made it a smooth transition. Thank you, Kacie!"
We responded:
"Thank you, Sumer, for sharing your experience! I'm glad to hear that Kacie was able to assist you so effectively during your move back to LA. Her thoroughness and professionalism are truly commendable, and it's wonderful that she could make the transition smooth for you. We appreciate your kind words and are here for any future needs you may have. - James Matassa - State Farm Insurance Agent, Thibodaux, LA"
Lorre Ledet
September 3, 2024
5
out of
5
rating by Lorre Ledet
"Mary Ellen did a wonderful job at helping me get what I needed even when the person I was calling for was unavailable!"
We responded:
"Lorre, I'm glad Mary Ellen could assist you effectively, when the person you were calling for was unavailable! We appreciate your positive feedback and are always here to help with any future needs. - James Matassa - State Farm Insurance Agent, Thibodaux, LA"
Melissa Kindy
August 23, 2024
5
out of
5
rating by Melissa Kindy
"I just moved to Louisiana from out of state and Kacie has been the most WONDERFUL agent I've had the pleasure of working with. She made everything so easy to transfer my multiple insurance policies into state and was on top of it as far as getting everything done as quickly as possible! Aside from Kacie being amazing, everyone that I spoke to in the office has been nothing but friendly and kind. I feel very welcomed! Thank you and looking forward to being a part of your group of clients!"
We responded:
"Melissa, thank you for your wonderful review. I'm glad Kacie could make your transition to Louisiana smooth and efficient. It's great to know you felt welcomed by our team. We're here for any future needs or questions you may have. - James Matassa - State Farm Insurance Agent, Thibodaux, LA"
Zoe Bernard
August 17, 2024
5
out of
5
rating by Zoe Bernard
"Jayden was so helpful and great!"
We responded:
"Hey Zoe, Thanks for the awesome review! I'm glad Jayden could be so helpful and great. If you need anything else, we're here for you. - James Matassa - State Farm Insurance Agent, Thibodaux, LA"
Courtney Naquin
June 28, 2024
5
out of
5
rating by Courtney Naquin
"I am always working with Ms. Donna on our insurance policies and she is truly the best insurance agent. She is always ready to help and very informative. She is very knowledgeable and always explains our coverage and ensures that our coverage suites our needs. Thank you for everything, Ms. Donna!"
We responded:
"Courtney, your review is truly appreciated! I'm pleased to hear that Donna provided you with informative and knowledgeable service, ensuring your coverage meets your needs. We're grateful for your kind words and look forward to assisting you further. Thank you for choosing our office! - James Matassa - State Farm Insurance Agent, Thibodaux, LA"
Dylan Albert
June 26, 2024
5
out of
5
rating by Dylan Albert
"Thank you to Kacie for helping me get life insurance quotes. She was very helpful and kind"
We responded:
"Thank you, Dylan, for sharing your positive experience with Kacie! I'm pleased to hear she provided helpful and kind assistance with your life insurance quotes. We're grateful for your feedback and look forward to assisting you with any future insurance needs. - James Matassa - State Farm Insurance Agent, Thibodaux, LA"
Alvin Bargas
February 8, 2024
5
out of
5
rating by Alvin Bargas
"Just a note of deep appreciation for the kind and determined assistance Kacie Fields provided me by helping to resolve a problem with LA Office of Motor Vehicles and State Farm. Of particular note is that her agency, James Matassa, does write my policies but even so she went beyound her duty and got this problem handled."
We responded:
"Thank you for the wonderful review, Alvin! Our team strives to provide excellent service, and we are happy to hear that we delivered for you by helping to resolve the problem! Kacie always puts our customers first."
Gayle Billiot
February 6, 2024
5
out of
5
rating by Gayle Billiot
"I had the pleasure of working with Miss. Kasey Fields, She took the time to explain what We were getting I really appreciate Her helping us at getting what was necessary."
We responded:
"Gayle, thank you for your kind comments! It means a lot to our team. We appreciate your trust in us to take care of your insurance policies. Kacie cares a lot about our customers."
Meggie Powell
January 31, 2024
5
out of
5
rating by Meggie Powell
"I had the pleasure of working with Mrs. Donna, and I cannot express enough how grateful I am for her outstanding service. Mrs. Donna is not just a life insurance representative; she is a true professional who goes above and beyond to ensure her clients receive the best coverage tailored to their unique needs. Mrs. Donna's exceptional communication skills made every step of the process clear and stress-free. Her prompt responses to emails and phone calls demonstrated her dedication to customer satisfaction. I felt reassured knowing that I had a reliable and knowledgeable expert guiding me through the intricacies of life insurance. Thank you, Mrs. Donna, for your exemplary service and for making the process of securing life insurance a positive and empowering experience!"
We responded:
"Thank you, Meggie, for sharing your positive experience with Donna! It's wonderful to hear that she provided outstanding service and went above and beyond to ensure you received the best life insurance coverage tailored to your needs. We're glad her exceptional communication skills and dedication to customer satisfaction made the process clear and stress-free for you. If you need anything, please don't hesitate to reach out!"
Meagan Faulk
January 31, 2024
5
out of
5
rating by Meagan Faulk
"Aimee is the best! This office loves its customers and will treat you like family. They love their community. Give them a call!"
We responded:
"Meagan, we thank you for leaving us a review! Aimee is truly an asset to our team, dedicated to providing top-notch service to our valued customers like you. We value you for letting us be your good neighbor!"
Cindy Gonzales Catlett
January 29, 2024
5
out of
5
rating by Cindy Gonzales Catlett
"Mary Ellen was very helpful and amazing"
We responded:
"Cindy, thank you for the positive review. We're glad Mary Ellen was helpful! If you have further comments or questions, feel free to let us know."
BRAD DUET
January 29, 2024
5
out of
5
rating by BRAD DUET
"Thank you Miss Donna for always helping me and my wife with all your great knowledge of insurance, One of the best insurance agents I've ever dealt with."
We responded:
"Brad, thank you! We love seeing reviews like this. Donna always puts our customers first and we are glad they were able to assist you with your insurance needs. Feel free to contact us anytime."
Swayze Landry
January 18, 2024
5
out of
5
rating by Swayze Landry
"Quick and easy service, and very friendly to boot! Thanks for all your help Kacie!"
We responded:
"Swayze, thank you! We appreciate you taking the time to leave a shout out for Kacie. Please don't hesitate to reach out if you need anything."
Gage Knoblock
December 12, 2023
5
out of
5
rating by Gage Knoblock
"Thank you Miss Donna for all your great knowledge and all your great customer service, truly one of the best insurance agents I've ever dealt with."
We responded:
"Gage, thank you so much for sharing your wonderful experience with Donna and our State Farm team. We're thrilled to hear about the excellent customer service you received, and we truly appreciate having you as a valued customer."
Danielle K
December 5, 2023
5
out of
5
rating by Danielle K
"Donna is very helpful and knowledgeable with all your insurance needs. She goes above and beyond her title to help her customers out. I really appreciate that she cares."
We responded:
"Danielle, thank you for your kind comments! It means a lot to our team. We appreciate your trust in us to take care of your insurance policies. Donna cares a lot about our customers."
Sheila Usey
November 21, 2023
5
out of
5
rating by Sheila Usey
"Thank you, Donna Blanchard! You went above and beyond helping me update my auto policy. You are a wealth of knowledge for all our questions on coverage. Thank you and your team for your friendliness and professionalism."
We responded:
"Thanks for the kind words, Sheila! We’re happy to hear Donna was able to help you with your insurance needs. Our team looks forward to providing you with the customer service and insurance coverage you deserve!"