State Farm® Insurance Agent James Matassa
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Sumer Davis
October 10, 2024
5
out of
5
rating by Sumer Davis
"I recently moved back to La from FL and Kacie was amazing to work with. She was thorough and professional, also proactive with getting a refund from FL from my previous policy. She took all of the guess work out of things and made it a smooth transition. Thank you, Kacie!"
We responded:
"Thank you, Sumer, for sharing your experience! I'm glad to hear that Kacie was able to assist you so effectively during your move back to LA. Her thoroughness and professionalism are truly commendable, and it's wonderful that she could make the transition smooth for you. We appreciate your kind words and are here for any future needs you may have. - James Matassa - State Farm Insurance Agent, Thibodaux, LA"
Lorre Ledet
September 3, 2024
5
out of
5
rating by Lorre Ledet
"Mary Ellen did a wonderful job at helping me get what I needed even when the person I was calling for was unavailable!"
We responded:
"Lorre, I'm glad Mary Ellen could assist you effectively, when the person you were calling for was unavailable! We appreciate your positive feedback and are always here to help with any future needs. - James Matassa - State Farm Insurance Agent, Thibodaux, LA"
Melissa Kindy
August 23, 2024
5
out of
5
rating by Melissa Kindy
"I just moved to Louisiana from out of state and Kacie has been the most WONDERFUL agent I've had the pleasure of working with. She made everything so easy to transfer my multiple insurance policies into state and was on top of it as far as getting everything done as quickly as possible! Aside from Kacie being amazing, everyone that I spoke to in the office has been nothing but friendly and kind. I feel very welcomed! Thank you and looking forward to being a part of your group of clients!"
We responded:
"Melissa, thank you for your wonderful review. I'm glad Kacie could make your transition to Louisiana smooth and efficient. It's great to know you felt welcomed by our team. We're here for any future needs or questions you may have. - James Matassa - State Farm Insurance Agent, Thibodaux, LA"
Zoe Bernard
August 17, 2024
5
out of
5
rating by Zoe Bernard
"Jayden was so helpful and great!"
We responded:
"Hey Zoe, Thanks for the awesome review! I'm glad Jayden could be so helpful and great. If you need anything else, we're here for you. - James Matassa - State Farm Insurance Agent, Thibodaux, LA"
Courtney Naquin
June 28, 2024
5
out of
5
rating by Courtney Naquin
"I am always working with Ms. Donna on our insurance policies and she is truly the best insurance agent. She is always ready to help and very informative. She is very knowledgeable and always explains our coverage and ensures that our coverage suites our needs. Thank you for everything, Ms. Donna!"
We responded:
"Courtney, your review is truly appreciated! I'm pleased to hear that Donna provided you with informative and knowledgeable service, ensuring your coverage meets your needs. We're grateful for your kind words and look forward to assisting you further. Thank you for choosing our office! - James Matassa - State Farm Insurance Agent, Thibodaux, LA"
Dylan Albert
June 26, 2024
5
out of
5
rating by Dylan Albert
"Thank you to Kacie for helping me get life insurance quotes. She was very helpful and kind"
We responded:
"Thank you, Dylan, for sharing your positive experience with Kacie! I'm pleased to hear she provided helpful and kind assistance with your life insurance quotes. We're grateful for your feedback and look forward to assisting you with any future insurance needs. - James Matassa - State Farm Insurance Agent, Thibodaux, LA"
Alvin Bargas
February 8, 2024
5
out of
5
rating by Alvin Bargas
"Just a note of deep appreciation for the kind and determined assistance Kacie Fields provided me by helping to resolve a problem with LA Office of Motor Vehicles and State Farm. Of particular note is that her agency, James Matassa, does write my policies but even so she went beyound her duty and got this problem handled."
We responded:
"Thank you for the wonderful review, Alvin! Our team strives to provide excellent service, and we are happy to hear that we delivered for you by helping to resolve the problem! Kacie always puts our customers first."
Gayle Billiot
February 6, 2024
5
out of
5
rating by Gayle Billiot
"I had the pleasure of working with Miss. Kasey Fields, She took the time to explain what We were getting I really appreciate Her helping us at getting what was necessary."
We responded:
"Gayle, thank you for your kind comments! It means a lot to our team. We appreciate your trust in us to take care of your insurance policies. Kacie cares a lot about our customers."
Meggie Powell
January 31, 2024
5
out of
5
rating by Meggie Powell
"I had the pleasure of working with Mrs. Donna, and I cannot express enough how grateful I am for her outstanding service. Mrs. Donna is not just a life insurance representative; she is a true professional who goes above and beyond to ensure her clients receive the best coverage tailored to their unique needs. Mrs. Donna's exceptional communication skills made every step of the process clear and stress-free. Her prompt responses to emails and phone calls demonstrated her dedication to customer satisfaction. I felt reassured knowing that I had a reliable and knowledgeable expert guiding me through the intricacies of life insurance. Thank you, Mrs. Donna, for your exemplary service and for making the process of securing life insurance a positive and empowering experience!"
We responded:
"Thank you, Meggie, for sharing your positive experience with Donna! It's wonderful to hear that she provided outstanding service and went above and beyond to ensure you received the best life insurance coverage tailored to your needs. We're glad her exceptional communication skills and dedication to customer satisfaction made the process clear and stress-free for you. If you need anything, please don't hesitate to reach out!"
Meagan Faulk
January 31, 2024
5
out of
5
rating by Meagan Faulk
"Aimee is the best! This office loves its customers and will treat you like family. They love their community. Give them a call!"
We responded:
"Meagan, we thank you for leaving us a review! Aimee is truly an asset to our team, dedicated to providing top-notch service to our valued customers like you. We value you for letting us be your good neighbor!"
Cindy Gonzales Catlett
January 29, 2024
5
out of
5
rating by Cindy Gonzales Catlett
"Mary Ellen was very helpful and amazing"
We responded:
"Cindy, thank you for the positive review. We're glad Mary Ellen was helpful! If you have further comments or questions, feel free to let us know."
BRAD DUET
January 29, 2024
5
out of
5
rating by BRAD DUET
"Thank you Miss Donna for always helping me and my wife with all your great knowledge of insurance, One of the best insurance agents I've ever dealt with."
We responded:
"Brad, thank you! We love seeing reviews like this. Donna always puts our customers first and we are glad they were able to assist you with your insurance needs. Feel free to contact us anytime."
Swayze Landry
January 18, 2024
5
out of
5
rating by Swayze Landry
"Quick and easy service, and very friendly to boot! Thanks for all your help Kacie!"
We responded:
"Swayze, thank you! We appreciate you taking the time to leave a shout out for Kacie. Please don't hesitate to reach out if you need anything."
Gage Knoblock
December 12, 2023
5
out of
5
rating by Gage Knoblock
"Thank you Miss Donna for all your great knowledge and all your great customer service, truly one of the best insurance agents I've ever dealt with."
We responded:
"Gage, thank you so much for sharing your wonderful experience with Donna and our State Farm team. We're thrilled to hear about the excellent customer service you received, and we truly appreciate having you as a valued customer."
Danielle K
December 5, 2023
5
out of
5
rating by Danielle K
"Donna is very helpful and knowledgeable with all your insurance needs. She goes above and beyond her title to help her customers out. I really appreciate that she cares."
We responded:
"Danielle, thank you for your kind comments! It means a lot to our team. We appreciate your trust in us to take care of your insurance policies. Donna cares a lot about our customers."
Sheila Usey
November 21, 2023
5
out of
5
rating by Sheila Usey
"Thank you, Donna Blanchard! You went above and beyond helping me update my auto policy. You are a wealth of knowledge for all our questions on coverage. Thank you and your team for your friendliness and professionalism."
We responded:
"Thanks for the kind words, Sheila! We’re happy to hear Donna was able to help you with your insurance needs. Our team looks forward to providing you with the customer service and insurance coverage you deserve!"
Aimèe Crosby
August 28, 2023
5
out of
5
rating by Aimèe Crosby
"Kacie was very straightforward and professional when I received a quote! She explained everything that I didn’t understand."
We responded:
"Aimee, thank you for taking the time out of your day to leave us a review! We love hearing about how Kacie provided a wonderful insurance experience for you. Our office loves being your good neighbor!"
Carissa Theriot
August 25, 2023
5
out of
5
rating by Carissa Theriot
"Very pleasant, prompt and very helpful !!!"
We responded:
"Carissa, it was a joy working with you. Thank you for trusting us with your coverage needs!"
Dillan Massey
June 23, 2023
5
out of
5
rating by Dillan Massey
"Kacie Fields isn't your average Insurance Account Representative. You may be thinking, well Dillan, what does an average Insurance Account Representative for State Farm look like? The truth is. I'm not sure. Kacie represents local. She is one of those people you meet that makes you realise, "this is why I love Louisiana, and this is why I love Thibodaux and why I'm choosing State Farm." Comfort. Kindness and detail comes easy for Kacie. With her beautiful, glowing smile she makes you feel right at home and gets right to work. Within minutes she pulled up my previous policy and got to working on a quote for my vehicle that I had just purchased. I'm still currently shopping for insurance but nowhere else has matched the quality and care that Kacie has shown me. She expressed that she not only has a deep love for helping people through state Farm but helping people in general! Having a good heart is a dime a dozen these days but Kacie is a natural. I hope she continues to grow in this field at State Farm and I look forward to re-visitng her once I finish shopping around for insurance, but something about that quality service she gave me, has me google maps'ing my way back to the State Farm in Thibodaux!"
We responded:
"Thank you, Dillan, for the amazing review! Our team works hard to provide an excellent insurance experience, and we are thrilled to hear our team delivered for your family's insurance policies! We are lucky to have hard-working team members, like Kacie, who make sure our customers can make the right choice for their coverage. Thank you for trusting us with your insurance needs!"
Jamie Louque
June 7, 2023
5
out of
5
rating by Jamie Louque
"Look no further . Hands down the best there is. Customer service doesn’t get any better . What an amazing team James has . They will make you feel like family."
We responded:
"We love seeing reviews like this, Jamie! Thank you for taking the time to share your experience with our office. We hope we’ll be able to fulfill your insurance needs for years to come!"
Adele Steib
May 9, 2023
5
out of
5
rating by Adele Steib
"Donna Blanchard"
We responded:
"Hi Adele! Thank you for the five-star rating for Donna! She is a wonderful part of our team and we are happy to hear that she provided a great insurance experience for you. Thank you for choosing us to protect what matters most!"
Brandi Boudreaux
April 21, 2023
5
out of
5
rating by Brandi Boudreaux
"Ms. Donna Blanchard is AWESOME! Every time I call she goes above and beyond to not only take care of whatever I call about, she also makes sure I fully understand everything and I get the best rates for what I need. Every time I email or call she gets right on it and takes care of me. I truly appreciate her."
We responded:
"Thank you, Brandi, for the amazing review! Our team works hard to provide excellent service, and we are thrilled to hear that our team delivered for your policies! We are lucky to have hard-working team members, like Donna, who go above and beyond for their customers. Thank you for trusting us with your insurance needs!"
Evie Z
March 23, 2023
5
out of
5
rating by Evie Z
"Great friendly service! Mary Ellen has been helping me for over 25 years when I became a client of Mike B. She is a delight to speak with and is professional. I was so glad that she went to James Matassa State Farm so she could continue helping me when I call."
We responded:
"Thank you for taking the time to leave us a review! Nothing is more important to our office than providing the right insurance coverage for our customers' needs, and we are thrilled that you are happy with your experience. We appreciate you for letting us be your good neighbor!"
Samantha Clark
March 6, 2023
5
out of
5
rating by Samantha Clark
"Kacie was so helpful writing an insurance policy on my engagement ring! She was so kind, made sure I understood what's covered, and answered every question I had with this policy."
We responded:
"Samantha, thank you for your kind comments. It means a lot to our team. We appreciate your trust in us to take care of your insurance policies. Kacie cares a lot about our customers."
Edison Hartman
February 17, 2023
5
out of
5
rating by Edison Hartman
"James is a very nice guy"
We responded:
"Edison, thank you! We appreciate your trust in us to take care of your insurance policies."